HEATED MEMBER AGREEMENT
RELEASE OF LIABILITY & TERMS OF SERVICE
This Membership Agreement, Release of Liability and Terms of Service (“Agreement”) is entered into between the undersigned member (“Member,” “you,” or “your”) and the applicable Heated entity operating the Heated studio at which your membership or services are purchased (“Heated,” “we,” “us,” or “our”), together with its affiliates, owners, officers, employees, instructors, contractors and agents.

By purchasing a membership, class package, class credit, promotional offer, or other service from Heated, creating a member account, booking or participating in a Heated class, or electronically accepting this Agreement, you acknowledge that you have read, understood, and agreed to these terms.

ASSUMPTION OF RISK AND RELEASE OF LIABILITY
You understand that Heated provides instructor-led physical fitness classes that may include strength training, cardiovascular exercise, resistance training, stretching, high-intensity exercise and exercise performed in a far-infrared heated environment.

Participation in physical exercise involves inherent risks, including but not limited to muscle strains, sprains, falls, dehydration, dizziness, fainting, cardiovascular events, heat-related illness, serious bodily injury, disability and death.

You voluntarily assume all risks associated with participation in Heated classes and use of Heated facilities and equipment, whether known or unknown, foreseeable or unforeseeable, to the fullest extent permitted by Hawaiʻi law.

You acknowledge that you are responsible for determining whether you are physically capable of participating and should consult a qualified healthcare provider before participating if you have any condition that could affect your ability to exercise safely.

To the fullest extent permitted by applicable law, you release and hold harmless Heated and its owners, officers, employees, instructors, contractors, affiliates, landlords and agents from claims arising from the inherent risks of participation and from ordinary negligence, except to the extent such release is prohibited by applicable law.

In consideration of participation in training, programs, and events provided by Heated, I, for myself and on behalf of my heirs, executors, administrators, assigns, and legal representatives, hereby:

• Release, Waive, and Discharge Heated, its owners, officers, directors, employees, agents, representatives, organizers, and successors (collectively referred to as "Released Parties") from any and all liability, claims, demands, causes of action, or expenses of any kind arising out of or related to my entry onto the premises, use of the facilities, or participation in any activities, classes, or events offered by Heated, whether occurring before, during, or after such participation. This includes, but is not limited to, any injury, illness, damage, or loss that I may suffer or sustain, whether arising from the negligence of the Released Parties or otherwise.

• Hold Harmless and Indemnify I agree to fully indemnify, defend, and hold harmless the Released Parties from any and all claims, demands, damages, costs, legal actions, liabilities, or expenses (including attorneys’ fees) arising out of or related to my entry onto the premises, use of facilities, or participation in any activities, classes, or events offered by Heated, whether caused by negligence or otherwise. This includes any claims brought by me or on my behalf, or by any third party as a result of my actions or involvement with Heated.

• Understand and Acknowledge that this waiver and release is intended to be as broad and inclusive as permitted by the laws of the State of Hawaii and agree that if any portion of this waiver and release is held invalid, the remaining portions shall remain in full force and effect.

By accepting these terms and conditions, I affirm that I have read and fully understand this Liability Waiver and Release of Claims. I understand that by signing this document, I am waiving substantial legal rights, including the right to sue the Released Parties. I voluntarily agree to these terms and conditions as a condition of my entry onto the premises, use of the facilities, or participation in any activities, classes, or events offered by Heated.

TERMS & CONDITIONS
Heated is not responsible in any way for the safekeeping of your personal belongings while attending a class. By entering the premises, attending classes, events, activities, and other programs and using Heated studio facilities, website, or equipment, you hereby acknowledge on behalf of yourself, your heirs, personal representatives, and/or assigns, that there are certain inherent risks and dangers in the strenuous nature of a workout program. You acknowledge that you have voluntarily chosen to participate in a program of intense physical exercise in a group class setting. You acknowledge that Heated strongly recommends that you consult with your physician prior to commencing any class. You also acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. 

RIGHT TO REFUSE SERVICE
Heated reserves the right, to the extent permitted by applicable law, to refuse service, deny entry, remove any person from the premises, suspend or terminate booking privileges, or suspend or terminate a membership for failure to comply with Heated policies; unsafe, threatening, abusive, harassing, discriminatory, disruptive, or inappropriate conduct; conduct that interferes with the experience or safety of other members or staff; or any other violation of this Member Agreement. Any exercise of this right will be made in accordance with applicable law and will not be based on a legally protected characteristic.

AGE REQUIREMENT
All members must be at least 18 years of age and sign the Heated release form to book and attend in-studio classes. A parent or legal guardian may accompany a 16 or 17-year-old minor to attend in-studio class if the adult member agrees to sign the appropriate release forms for the minor. Minors under the age of 16 may not enter or use Heated facilities at any time, no exceptions. No pets are allowed on premises at any time, no exceptions. At all times, you shall comply with all stated and customary terms, policies, rules, and verbal instructions given to you by your instructor. Our ultimate goal is to provide a safe environment for everyone!

PURCHASE POLICY
To keep our policies fair for all members, we do not manage bookings for members, extend credit expiration dates or waive any penalties that result from a member making a mistake, late cancelling or no-showing. Classes and instructor assignments are subject to change without notice. Heated is not liable for any dissatisfaction arising from such changes. By accepting our member agreement, you acknowledge and accept this policy. Pricing is subject to change without notice. All sales are final for all class credits, class packages, monthly memberships, and gift card purchases. No guest bookings are permitted; the guest booking feature is disabled on our website and Heated App. All class packages are non-transferable and non-refundable; there are no exceptions. The expiration date will be noted on the credit package or membership during purchase and will also be featured on your member profile. Heated will not be held liable for any bank overdraft fees. We reserve the right, to refuse service.

UTC TIME NOTICE
HEATED utilizes a third-party booking and sales platform that operates on Coordinated Universal Time (UTC). As a result, all purchase dates, credit expiration dates, and reward expiration dates are determined by UTC rather than Hawaiʻi Standard Time (HST). HEATED is not responsible for any discrepancies resulting from the platform's use of UTC.

CHARGEBACKS & DISPUTED CHARGES
By purchasing any membership, class package, or service from Heated, you agree to comply with all billing terms outlined in this Agreement.

All charges are final and non-refundable except where expressly stated. By completing a purchase, you acknowledge and agree that all recurring and non-recurring charges, including but not limited to membership renewals, late cancellation fees, and no-show fees, are valid and authorized.

In the event a Member initiates a dispute or chargeback with their credit card company for a charge that is valid and in accordance with this Agreement, Heated reserves the right to take the following actions:

• Immediately revoke access to all Heated locations, services, and memberships

• Deny any future purchases or participation at any Heated location

• Recover any outstanding balances, including disputed amounts, fees, and any associated administrative or legal costs incurred by Heated

Initiating a chargeback for a valid charge is considered a violation of this Agreement and will be treated as fraudulent activity.

Members agree to contact Heated directly at contact@joinheated.com to resolve any billing questions or concerns prior to initiating a dispute with their financial institution.

By maintaining an active account or completing any purchase, you acknowledge and agree to this Chargebacks and Disputed Charges policy.

CLASS ATTENDANCE POLICY
Members are required to arrive at least 5 minutes prior to the scheduled class start time. These crucial minutes before class are dedicated to finalizing the class list, arranging everyone's starting spots, accommodating waitlisted individuals, and ensuring a prompt start for an uninterrupted workout session. Please note that if you arrive late, waitlisted members will be given your spot in class, the studio doors will be locked, and it will be considered a no-show.

Members are required to bring a full-size towel to cover your mat to take class at our studio.  We also suggest that you wear athletic shoes and bring a refillable water bottle to stay hydrated.

For changes or cancellations, please ensure that you cancel the class on the Heated website or app via your member profile at least 12-hours prior to the class start time to retain your class credit. We do not manage cancellations on behalf of participants. Canceling the class after the 12-hour booking window will result in the loss of class credit and a $20 + tax fee for late cancellations and $35 + tax for no-shows. 

WAITLIST POLICY
The waitlist is an automatic system, if and when another member cancels a reservation, the system will automatically add the first person on the waitlist into class.  You will be notified via email if and when you’ve made it off the waitlist.  The latest you’d be notified you’ve made it off the waitlist is 2 hours prior to the class start time.

If you're on a waitlist and don't make it into class your credit will be returned to your account 1 hour after the class ends.

If you sign up for multiple waitlists and make it into multiple classes our standard late cancellation policy does apply.

Members may remove themselves from a waitlist at any time without a late cancellation or no-show penalty. While you remain on the waitlist, you do not have a confirmed class reservation. Late cancellation and no-show penalties only apply after you have been moved from the waitlist into the class and your reservation has been confirmed.

Once you are moved off the waitlist and added to the class, all standard cancellation and no-show policies apply. For changes or cancellations, please ensure that you cancel the class on the Heated website or app via your member profile at least 12 hours prior to the class start time to retain your class credit. We do not manage cancellations on behalf of participants. Canceling the class after the 12-hour booking window will result in the loss of class credit and a $20 + tax fee for late cancellations and $35 + tax for no-shows. 

MONTHLY MEMBERSHIPS
Monthly Memberships are studio-specific and may only be used to book classes at the location where the membership was purchased. An initial commitment of 3 or 4 consecutive months is required (based on membership type). After the initial term, the membership automatically renews each month until canceled. Unused classes do not roll over.

Classes, instructors, and pricing are subject to change at any time without notice. All membership packages are non-transferable, non-refundable, and final sale—no extensions and no exceptions.

A $20 + tax late cancellation fee and loss of class credit will apply if you do not cancel at least 12 hours before the scheduled class start time. A $35 + tax no-show fee and loss of the class credit will apply if you fail to attend a reserved class without canceling.

Your membership begins on the date of purchase, which becomes both your start date and your monthly renewal date. You can view your membership “Current Cycle” in your member profile.

For example: If you purchase a Monthly Membership on January 1, your cycle runs January 1–31, and your next payment will process on February 1.

MINIMUM MONTHLY MEMBERSHIP COMMITMENT
Monthly Memberships automatically recur indefinitely until terminated. The Monthly 25-Class Membership requires an initial commitment of 3 consecutive monthly payments and Monthly 10-Class Memberships require an initial commitment of 4 consecutive monthly payments without the option to freeze or cancel. No exceptions. 

MEMBERSHIP FREEZE
After completing the initial 3 consecutive monthly payments for the Heated 25 Class Monthly Membership or 4 consecutive monthly payments for the Heated 10 Class Monthly Membership, you may cancel or freeze the monthly membership agreement on your member profile or with written notice to Heated at least seven days prior to your next scheduled payment date, without incurring any additional fees or penalties. 

Once a Monthly Membership qualifies for a freeze, you are allowed a maximum of 2 freezes per 12 month period, not to exceed a total of 2 months. Freezes do not modify or extend the auto-pay schedule. Freezing a membership preserves the amount of time between the freeze start date and the next billing period. For example, if there are 10 days until the next billing date and the membership is frozen for one month, the member will be billed 10 days after the Freeze End Date.  Additionally, any unused classes do not roll over and are non-transferable.

To schedule a membership freeze, you must provide us with the exact start and end dates you would like your membership frozen.

When selecting your freeze dates, please keep your next billing date in mind. If you are trying to avoid your next membership renewal charge, your freeze must begin at least one day before your scheduled billing date. If your freeze begins on the same day as your billing date, the system will process your renewal payment first and then freeze your membership. We are unable to change or override the order in which these transactions are processed.

Please review your billing date and requested freeze dates carefully before submitting your request. 

To schedule a freeze or cancel your membership email contact@joinheated.com.

BOOKING IN ADVANCE OF MONTHLY MEMBERSHIP INTERVAL CYCLE 
Customers with recurring memberships can book past their next payment date, into their next interval cycle of credits (i.e. month), as long as the customer is set to incur another payment. 

If the customer's membership expires and will not incur another payment, they cannot book outside their current interval. Additionally, unused credit usages do not roll over into the next interval.

For example, Moani has a 25-class monthly membership that renews on the 4th. She can book classes on the 5th, 6th, 7th, etc, as long as she is set to incur a payment on the 4th. If she does not have another payment on the 4th, any unused classes that go unused during her current payment interval cycle (month) will not roll over past the 4th and she will be unable to book classes past the 4th.

SAVED PAYMENT METHODS
There is no limit on how many credit cards a member can have saved on their account. If there are multiple credit cards, the most recently added or updated credit card with no errors will be used for fees and recurring monthly membership charges.

PAYMENT FAILURE AND OUTSTANDING MEMBERSHIP BALANCES
If a scheduled membership renewal payment is unsuccessful, the membership will be placed in payment-failure status. A failed payment does not automatically cancel, pause, or freeze the membership.

Memberships continue to renew according to their regular billing schedule until a cancellation request is properly submitted and processed in accordance with Heated’s Membership Cancellation Policy. Therefore, while an account remains in payment-failure status, each monthly membership renewal fee will continue to accrue and will be added to the member’s outstanding balance.

The payment system will periodically retry the payment method saved to the member’s account. If the member updates or replaces their payment information, the system may automatically process all outstanding membership renewal fees, including fees from multiple billing periods, either individually or together.

Updating or removing a payment method does not constitute a cancellation request. Members remain responsible for submitting a cancellation request through Heated’s required cancellation process. Canceling a membership does not eliminate any balance that accrued before the cancellation became effective.

Members are responsible for maintaining a current and valid payment method, monitoring their membership and billing status, and promptly resolving failed payments. Any outstanding balance remains due and payable until paid in full.

NEW MEMBER OFFER
3 Class Credits for $40 + tax, expires 7 days from date of purchase. Limit one (1) per person valid for new members who have never attended a Heated class at any Heated location. You do have the ability to book classes in advance of the credit package expiration date, you just cannot cancel/change a reservation once the credit has expired without losing the credit.

Creating multiple profiles or using different names, email addresses, phone numbers, or payment methods to purchase the New Member Offer more than once is strictly prohibited. If Heated determines that a person has attempted to obtain the offer multiple times, all duplicate profiles and purchases may be canceled, merged, or deactivated, and the individual will be permanently prohibited from attending or making purchases at any Heated location.

Unused classes do not roll over. Classes, instructors, and pricing are subject to change without notice. All class packages are non-transferable and non-refundable; no extensions; no exceptions. All sales are final.

$20 + tax late cancellation and loss of credit applies if cancellations are not made 12 hours prior to class start time. $35 + tax no show fee and loss of credit applies if you fail to cancel a reservation and no show the class.

PAYMENT METHOD RESPONSIBILITY & AUTHORIZATION 
Members are solely responsible for managing and maintaining the payment methods associated with their Heated account, including adding, updating, replacing, or removing payment information as necessary.

By adding, saving, or using a credit card, debit card, or other payment method on a Heated account, the Member represents and warrants that the Member is the lawful cardholder or otherwise has full legal authority and authorization from the cardholder to use that payment method for all applicable purchases, recurring membership charges, late cancellation fees, no-show fees, and any other amounts due under this Agreement.

Members may not add, save, or use any payment method that they do not own or are not legally authorized to use. Heated is entitled to rely on the payment information maintained on the Member’s account and is not responsible for disputes arising between a Member and a third-party cardholder regarding the Member’s authority to use that payment method.

It is the Member’s responsibility to promptly remove or replace any payment method that the Member is no longer authorized to use. 

Removing, replacing, disputing, or losing authorization to use a payment method does not cancel an active membership or eliminate any amounts otherwise due to Heated under this Agreement.

FOLLOWING CLASS INSTRUCTION
Heated classes are instructor-led, programmed workouts, not open gym sessions. Members are expected to follow the instructor’s programming, exercises, timing, and class format throughout the duration of class.

Performing your own workout, substituting unrelated exercises, working ahead of the instructor, or disregarding class instruction is not permitted. This can be distracting to the instructor and other members and may create safety concerns in a shared class environment.

We understand that modifications may sometimes be necessary. If you need an alternative exercise due to comfort, ability, injury, or another limitation, please follow the modification provided by your instructor or let your instructor know so they can offer an appropriate option.

Members who repeatedly disregard instruction or conduct their own workout may be asked to stop the activity or leave the class. Continued violations may result in suspension of booking privileges or membership.

PHONES & FILMING
We love when you share your Heated experience, but the workout comes first. Once class begins, phones should be used minimally and should never become a distraction to your instructor or the members around you. Texting, taking calls, emailing, or otherwise spending extended time on your phone during class is not permitted. If something requires your attention, please step outside of the studio room.

You're welcome to capture a quick photo or video during class, but please keep it brief and be mindful of the people around you.

Recording an entire class, extended portions of a class, or continuously filming an instructor is not permitted. Please also respect the privacy of other members when capturing content.

Disruptive or excessive phone use may result in removal from class at the discretion of Heated staff and may be subject to a $35 + tax non-refundable no show penalty and forfeiture of the class credit. Repeated violations may result in suspension of booking privileges or membership.

TALKING DURING CLASS
We want everyone in the room to be able to fully experience the class they came for. Once class starts, please keep talking to a minimum and give your instructor your attention. Talking that distracts your instructor, disrupts instruction, or interferes with another member's experience is not permitted.

We're all for good energy and having fun, but please be respectful of the room and the people sharing it with you.

LEAVING DURING CLASS
For your safety and to minimize disruption to the rest of the room, we encourage everyone to stay for the full class whenever possible.

If you need to step out during class, please exit quietly and be mindful of the class in progress. If you need to leave before class is over, please let your instructor know and leave your equipment at your mat. Do not walk around the room returning or putting away equipment while class is still in progress. Our team will take care of it after class.

MAT-SAVING POLICY
To ensure fair access to studio space, each member may reserve no more than two mat spaces: one for themselves and one for a friend who is registered for the same class.

Members may not save additional mat spaces for a group. Any mats used to reserve more than the two permitted spaces may be moved by a Heated team member or made available to other members.

Saved mat spaces are not guaranteed and may be released at the scheduled class start time if the other registered participant has not arrived.

MEMBER CLEANLINESS & HYGIENE POLICY
For the safety, cleanliness, and comfort of all members, guests must arrive for workouts clean and free of visible dirt, mud, sand, self-tanner, or other debris. Members who arrive in a condition that may compromise studio cleanliness, equipment, or the experience of others may be denied entry to class. Use of deodorant or similar personal hygiene products is strongly encouraged to help ensure a pleasant environment for all members.

EQUIPMENT CLEANING AND CARE
Members are responsible for properly cleaning and returning all Heated equipment used during class. At the conclusion of each class, Members must thoroughly wipe down all equipment used, including mats, weights, ankle weights, sliders, resistance bands, and any other shared equipment, using the cleaning products provided by Heated.

Members must follow all instructor and studio directions regarding equipment cleaning, sanitation, storage, and cleanup. Equipment should be left clean and properly returned for the next Member’s use.

Failure to follow Heated’s cleaning and studio hygiene procedures, including repeatedly leaving used or excessively soiled equipment for staff or other Members to clean, may result in restriction or suspension of studio privileges.

ACCESSIBILITY & INCLUSIVITY 
Heated is committed to creating a welcoming and inclusive fitness environment for all members. We strive to offer thoughtful movement options, accessible spaces, and supportive coaching that honors each individual’s needs.

ACCOMMODATION REQUESTS
To ensure privacy and consistency, all accommodation or accessibility requests should be submitted via email to: contact@joinheated.com.

Our team will review requests on a case-by-case basis. Medical documentation is not required. We aim to provide reasonable modifications unless doing so would fundamentally alter our services or create a safety concern.

INCLUSIVE COACHING
Our instructors are trained to:

• Offer multiple movement options

• Encourage self-pacing

• Use inclusive, group-based language

Heated is not a medical or rehabilitative facility and does not provide medical advice, diagnosis, or treatment. Participation in fitness activities is voluntary and at the member’s discretion. Members are encouraged to move within personal limits and seek medical clearance when appropriate. Heated complies with the Americans with Disabilities Act and applicable Hawaiʻi law.

You are always encouraged to move in a way that supports your body.

If you have questions, please contact us at contact@joinheated.com.

LOST AND FOUND POLICY
Items left at the studio will be held for up to 7 days. After 7 days, unclaimed items in good condition will be donated, and any items that are unsanitary or damaged will be discarded. Heated is not responsible for lost or stolen items.

DIGITAL GIFT CARD TERMS & CONDITIONS
These Terms and Conditions (“Terms”) govern all Heated digital gift cards (“Gift Cards”). By purchasing, accepting, or using a Gift Card, you agree to be bound by these Terms.

REDEMPTION & USE
Gift Cards may be redeemed exclusively at Heated studio locations and will be applied to the recipient’s Heated account as an account balance.

Account balances may be used toward eligible class packages, memberships, policy fees, and retail items sold in studio.

Gift Cards have no cash value and may not be redeemed for cash.

SALES POLICY
All Gift Card purchases are final.

Once purchased, Gift Cards are not eligible for refunds, exchanges, or cancellations.

NON-TRANSFERABILITY 
Gift Cards are not reloadable, may not be resold, and cannot be transferred or exchanged for monetary value.

LOST, STOLEN, UNAUTHORIZED USE
Heated is not responsible for lost, stolen, damaged, or improperly used Gift Cards.

Please treat your Gift Card like cash; any lost or compromised balance cannot be replaced.

EXPIRATION
Gift Cards do not expire and do not incur inactivity fees, in compliance with Hawai‘i state regulations

SOCIAL MEDIA & BRAND CONDUCT POLICY
Heated is a results-driven, high-standard community. That standard extends beyond the studio and into how our brand is represented publicly.

By attending Heated, you agree that you will not post, share, or engage in any content on social media or digital platforms that:

• Includes lewd, vulgar, obscene content, gestures, or behavior in connection with Heated

• Contains excessive profanity or inappropriate language tied to the Heated brand

• Misrepresents, discredits, or attempts to place Heated, its instructors, staff, or community in a negative light

• Is disrespectful, defamatory, or inconsistent with the standards of our community

This includes all content captured in or around our studios, as well as any tags, captions, comments, or reviews referencing Heated.

We take our brand, community, and reputation seriously. Heated reserves the sole right to determine what constitutes a violation of this policy.

Any breach may result in immediate removal from class, termination of membership, and permanent revocation of access to all Heated locations without refund.

FIREARMS & WEAPONS
Firearms and other weapons are prohibited on Heated premises, regardless of whether an individual is otherwise legally permitted to possess or carry them, except where prohibited by applicable law. This policy applies to all members, guests, visitors, and other persons entering Heated premises, subject to any exceptions required by law.

BUILD REWARDS TERMS & CONDITIONS
EFFECTIVE DATE: August 1, 2026

HEATED BUILD REWARDS
BUILD Rewards (“BUILD Rewards”) is HEATED’s complimentary loyalty program designed to reward member loyalty and class attendance. By participating in BUILD Rewards, you agree to these Terms & Conditions, which may be modified by HEATED from time to time.

ELIGIBILITY
BUILD Rewards is available to members with an active HEATED member profile.
Rewards, benefits, points, and tier status are personal to the member earning them and may not be transferred, sold, exchanged, shared, or redeemed for cash.

EARNING BUILD REWARDS POINTS
Members earn one (1) BUILD Rewards Point for each eligible class attended at any participating HEATED studio.

Points are awarded only for classes attended.

Points are not awarded for:

• Cancelled reservations

• Late cancellations

• No-show reservations

• Complimentary reservations

• Staff reservations

• Private events

• Workshops or special events unless otherwise designated by HEATED

HEATED reserves the right to determine which reservations qualify for BUILD Rewards Points.

ANNUAL PROGRAM PERIOD
BUILD Rewards operates on a calendar-year basis.

Members begin earning BUILD Points on January 1 of each year.
All BUILD Points, reward benefits, and tier status expire on December 31st at 11:59 PM (HST) each year.

Reward status resets annually on January 1st, and all members begin the new calendar year with zero (0) BUILD Points. Reward benefits are valid beginning on August 1, 2026.

Unused points and rewards do not roll over into future years.

REWARD TIERS
Members earn benefits upon reaching the following annual point thresholds:
REGULAR — 25 Points
COMMITTED — 75 Points
ADDICTED — 150 Points
MVP — 300 Points

Once achieved, your reward tier remains active through December 31st of that calendar year.

BIRTHDAY CLASS CREDIT
Eligible members receive one complimentary birthday class credit each calendar year on their birthday. Birthdate must be entered into the member profile 7-days prior to the member’s birthday. Birthday credits expire fourteen (14) days after the member’s birthday at 11:59 PM. Unused birthday credits expire automatically and will not be extended.

Members must have reached the qualifying BUILD Rewards tier on or before their birthday to be eligible for that year's Birthday Class Credit. Members who reach a qualifying tier after their birthday will become eligible beginning on their next birthday, provided they maintain a qualifying tier.

The standard 12-hour cancellation and no-show policies apply to all classes booked using a Birthday Class Credit. If a member late cancels or no-shows a class booked with a Birthday Class Credit, the credit will be forfeited and will not be returned, replaced, or extended. Any applicable late cancellation or no-show fees will also apply.

PENALTY FEE WAIVERS
Eligible members receive complimentary penalty fee waivers based on their reward tier.
Penalty fee waivers are automatically applied by the system toward:

• One no-show fee

• One late cancellation fee

Penalty fee waivers:

• Have no cash value

• May not be transferred

• May not be redeemed for account credit

• Expire on December 31 at 11:59 PM if unused.

RETAIL DISCOUNTS
Retail discounts apply only to eligible in-studio retail merchandise.
Retail discounts do not apply to:

• Memberships

• Class packages

• Gift cards

• Sale merchandise

• Special orders

• Other items designated by HEATED

• Retail discounts may not be combined with other promotions unless expressly permitted by HEATED.

8-HOUR CANCELLATION WINDOW
Members who qualify receive an exclusive 8-hour cancellation window for eligible reservations.
This benefit:

• Applies only while the qualifying reward tier is active

• Member must email contact@joinheated.comto request the 8-hour cancellation at least 8 hours prior to class start time

• Applies only to standard in-studio classes

• Does not waive no-show fees

• Does not apply to workshops, private events, specialty events, or other reservations designated by HEATED.

SIX-HOUR CANCELLATION WINDOW
Members who qualify receive an exclusive six-hour cancellation window for eligible reservations.
This benefit:

• Applies only while the qualifying reward tier is active

• Member must email contact@joinheated.comto request the 6-hour cancellation at least 6 hours prior to class start time

• Applies only to standard in-studio classes

• Does not waive no-show fees

• Does not apply to workshops, private events, specialty events, or other reservations designated by HEATED.

WAITLIST PRIORITY
Eligible members receive priority placement on class waitlists.
Waitlist priority does not guarantee admission into any class and remains subject to studio capacity and reservation availability.

EARLY ACCESS
Eligible members may receive early registration access for select classes, workshops, community events, and promotions.
HEATED reserves the right to determine which events qualify for early access.

ANNUAL HEATED GIFT
Eligible members may receive one complimentary annual HEATED gift.
Annual gifts:

• Are available while supplies last;

• Are selected solely by HEATED

• May not be exchanged for cash or store credit.

PROGRAM CHANGES
BUILD Rewards is a complimentary member appreciation program and is not part of any purchased membership or class package. HEATED reserves the right to modify, suspend, or discontinue BUILD Rewards, including but not limited to:

• Point values

• Reward tiers

• Benefits

• Eligibility requirements

• Redemption rules

• Expiration dates

HEATED may modify or terminate the BUILD Rewards Program at any time without prior notice. Participation in BUILD Rewards does not create a contractual right to any specific reward or benefit.

FRAUD OR MISUSE
HEATED reserves the right to suspend or terminate BUILD Rewards participation if a member:

• Creates multiple member accounts;

• Attempts to manipulate or fraudulently earn points;

• Transfers rewards to another member;

• Violates the Member Agreement or Terms of Service; or

• Engages in conduct deemed fraudulent or abusive by HEATED.

• Any fraud or misuse may result in forfeiture of all BUILD Points, reward benefits, and tier status.

NO CASH VALUE
BUILD Rewards Points, reward tiers, discounts, gifts, credits, and benefits have no cash value and may not be redeemed for cash, transferred, assigned, sold, inherited, or exchanged.

RIGHT TO INTERPRET
HEATED reserves the sole right to interpret these Terms & Conditions and determine eligibility for all BUILD Rewards benefits. All decisions regarding the administration and interpretation of BUILD Rewards are final.
Participation in BUILD Rewards constitutes acceptance of these Terms & Conditions.

UTC TIME NOTICE
BUILD Rewards is administered through a third-party platform that utilizes Coordinated Universal Time (UTC). All point, reward, and benefit expiration dates and times are determined by UTC and not Hawaiʻi Standard Time (HST). HEATED is not responsible for any discrepancies resulting from the platform's use of UTC.

CONTACT US
If you have any questions regarding BUILD Rewards, please contact us at:
contact@joinheated.com